1. Returns
1.1 Accepted Returns: We accept returns of products purchased on our website http://fridalishop.com in accordance with the terms and conditions set out in this policy.
1.2 Deadline for Returns: You have 30 days from the date you receive your order to request a return.
1.3 Return Conditions: Returned products must be in their original condition, unused, undamaged and in the original packaging. They must also include all labels, accessories and documents that accompanied the product.
1.4 Return Costs: Shipping costs for returns are the responsibility of the customer, unless the product is defective or was sent incorrectly by us.
2. Refunds
2.1 Refund Processing: After we receive and inspect the returned product, we will process the refund. Refunds will be issued to the same payment method used for the original purchase, unless otherwise agreed with the customer.
2.2 Deadline for Refunds: Refunds will be processed within 5 working days after approval of the return. The time it will take for the amount to be credited to the customer's account may vary depending on the customer's financial institution.
3. Defective or Incorrectly Shipped Products
3.1 Defective Products: If you receive a defective product, please contact us immediately. You may have the option of receiving a replacement product or a full refund, including shipping costs.
3.2 Products Shipped Incorrectly: If you receive a product that is different from what you ordered, please contact us immediately. We will arrange to return the incorrect product and ship the correct product or issue a full refund including shipping costs.
4. Order Cancellations
4.1 Accepted Cancellations: We accept order cancellation requests before the product is shipped. Once shipped, return policy applies.
5. How to Request a Return
To request a return, follow these steps:
5.1 Contact Us: Send an email to contacto@fridalishop.com or contact us at 912 456 007 to start the return process. Please provide the following information: order number, reason for return, and details about the product being returned.
5.2 Wait for Instructions: After contacting us, you will receive detailed instructions on how to proceed with the return.
Thank you for choosing Fridali for your purchases. We are committed to providing the best shopping experience possible and ensuring you are satisfied with your products.
